Lorena Sutherland, content lead for Office of the Public Guardian on GOV.UK, talks about the Plain English ethos of writing for GOV.UK. Download the poster You can download the poster for from here. Join in the conversation on Twitter @gdsteam, and …
We are often asked to put content in Frequently Asked Question format (FAQs). They’re a popular convention on the web, but we don’t recommend them and here’s why:
I’ve written web content for everyone from huge corporations to one-person start ups, and from small charities to central government departments. But for the last few months I’ve been writing ‘citizen-facing’ content (ie for the public, rather than policy-makers and …
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