Guest post: user research at the Home Office
...asking for feedback on what we’re doing. This feedback has helped make the application form better: shorter, simpler, smoother and much faster to complete. We know that we are not...
Guest Post: Clarity is king – the evidence that reveals the desperate need to re-think the way we write
Mark Morris is Head of Clear English at the Department of Health and a former speechwriter for the Health Secretary. Speech is the mirror of the soul; as a man speaks, so he is. So said Publilius Syrus, about two …
Learning alongside the Inside Government team
Getting departments and agencies ready for the move to GOV.UK isn’t just a job for GDS. John Ploughman, Digital Communication Manager for the Driving Standards Agency, talks about what it’s...
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