Guest post: user research at the Home Office
...the current Priority Service to come to our offices for a demonstration of the form. At the moment, the service uses long paper forms that often require repeated entry of...
Guest Post: Clarity is king – the evidence that reveals the desperate need to re-think the way we write
Mark Morris is Head of Clear English at the Department of Health and a former speechwriter for the Health Secretary. Speech is the mirror of the soul; as a man speaks, so he is. So said Publilius Syrus, about two …
Learning alongside the Inside Government team
...the work we do and for the Department for Transport on a wider basis. We publish a lot of statistics about the work we do, and about driving tests, and...
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