CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
...the Transformation team. http://www.youtube.com/watch?v=tkcZMGARsuc Meet the Transformation team - video transcript Mike Beaven (Transformation Programme Director, Government Digital Service): The Transformation team really operates as an internal consultancy that goes...
It’s been a whole month since the Departments for Transport and Communities and Local Government moved over to GOV.UK. That kicked off a process which will see around 300 departments and agencies joining the site by April 2014. Today 11 …
‘A day in the life of...’ articles typically go something like this, “8:02: my day starts with a walk over Waterloo Bridge. A flat white later and I'm ready to begin. Some quiet minutes to check emails before studying the …
Earlier this year James Weiner and Ben Welby wrote about the browsers and devices that we are supporting on GOV.UK. We made these decisions using browser/device data from various sources including Directgov, BusinessLink, central government departments and several other big sites. …
The aim of GOV.UK is to bring all government information and services into one place - that is why we are looking to transition over all our websites onto GOV.UK by April 2014. However, there were always going to be …
Now that GOV.UK has replaced Directgov and BusinessLink, and departments are moving to Inside Government, we want to make sure that people visiting links to the old sites get where they need to be. We want them to be redirected to …
...on GOV.UK. In between working the same magic for departmental websites the team responsible have done a lot to tidy those tools and their repositories up, and next week Anna...
...most popular pages, there are three specific policies alongside two publications and one news item. There are also three topics in the top 20, which is another Inside Government innovation,...
...Assisted Digital Strategy, on the Digital By Default Standard on trailblazer transactions and the IDA team are doing user research on some wireframes. And we’re digging into the planning for...
...a similar service, which it will be rolling out across government. I need to ensure a smooth transfer of as many of our subscribers as possible to the new service,...
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
