CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
...which evaluates the proposals and advises the Open Standards Board At the show and tell we’ll go through each of these activities and explain what will happen with your input,...
We introduced a new version of the GOV.UK homepage a few weeks ago, and since then we’ve collected lots of data about what’s working and what improvements we can make. We thought we’d share some of the headlines here. You …
We’ve started a project with the Helen Hamlyn Centre for Design about how assisted digital support can meet the needs of older people. Peter Ziegler is leading the project and is a specialist in design research in older people and …
...recruitment. One of the big things this week, the big milestones, is getting the recruitment hub working to bring new digital talent into government. We’re recruiting all over the place,...
We've learnt a lot about assessing services over the last few months. James Kemp, acting Service Manager for passport appointment booking at HM Passport Office, attended one of the early assessments and we asked him to write about the experience. …
Some user needs are easier to meet than others. It doesn't take much research to confirm that most people searching for 'bank holiday' care most about when they can next...
A couple of weeks ago, at Manchester TechHub, we held our first digital learning day for the Technology in Business (TiB) Fast Stream; one of the fast stream schemes helping to create digital leaders of the future. The day was …
...17th July to answer it. Assisted digital workshop at Sprint Alpha Rebecca Kemp and Richard Smith kicked off the workshop by outlining the two projects GDS and departments are working...
Mike Beaven talks about how GDS has been helping Technology in Business fast streamers learn about coding and design, the beta release of the employment tribunal fee service and the...
Last week we released performance dashboards for six Foreign & Commonwealth Office services, including payment for registering births, marriages and deaths abroad.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
