CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
...visit It was especially useful to speak to front-line staff and directly observe them delivering a service to customers. Their experiences in dealing with customers and their insights about older...
...been rewritten as a static site generated with Python, with some front-end functionality provided by JavaScript. As with most GDS products, the code is open-source and freely available on GitHub....
Last week, several members of the GDS team decamped to the south coast for the Brighton Digital Festival, in particular to the one-day conference dConstruct. Now in its ninth year, it’s gained quite a reputation for giving brilliant speakers a …
Mike Beaven talks about the latest quarterly update to the Transactions Explorer and welcomes cross-government heads of communications, whose monthly meeting is being hosted by GDS this week.
For almost the first time, we are using conversion funnel data to improve government transactions. The comparisons between services are fascinating. When you are browsing books on Amazon, the pages are full of links. Want to see a bigger picture …
Back in May of this year I tweeted about how impressed I was that London-based agency ustwo had released an update to their "Pixel Perfect Precision" handbook, which included a new section on accessibility. The handbook, written so that new …
Last night GDS hosted the first in a series of events to increase awareness, and participation in, the open standards process. It was held at The Hub, a venue in Kings' Cross. We want your help to identify the specific open standards …
Blogging makes it easier for government to talk about its work, share information and ideas, and connect with those with a common concern. A few months ago, we launched the new GOV.UK blogging platform - which is designed to help …
Mike Beaven talks the report Smaller, Better, Faster, Stronger: Remaking government for the digital age, an upcoming Digital Advisory Board meeting, Thursday's Open Standards event, and more.
Today we are happy to announce an exciting new phase in the Identity Assurance Programme as we develop user-focused identity services for exemplar transactions as part of the transformation of government digital services. Five of the Identity Providers on the …
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
