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Lou Downe - former Director for Design and Service Standards, Government Digital Service

Head of design for government

Taking service design to Parliament

Poster with the words 'good services are verbs, bad services are nouns'

We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.

Better services with patterns and standards

Good services are verbs, bad services are nouns

...activity (like getting permission) should work both for users and government. Why use service patterns? Like any other kind of standard, service patterns will provide better interoperability between services, meaning...