Guest post: user research at the Home Office
Katy Arnold is a User Researcher at the Home Office. The Home Office Visas exemplar is one of 25 projects leading the digital transformation of government.
Reaching all our users
For the Individual Electoral Registration project I've been out and about doing user research around the UK. These pop-up research days are fascinating, frustrating, scary and fun. However much I plan, I never know exactly what I'll find when I get …
How we do user research in agile teams
Getting user research into agile teams in a way that is timely, relevant and actionable is a challenge that teams the world over are tackling. Working effectively in agile has recently been the driver of some fairly significant changes to …
Meet the User research team
Today marks the return of our occasional series of videos introducing GDS teams. So far, we've introduced the Transformation team, the Finance team and the Hosting and Infrastructure team, and shone the Spotlight on procurement. Now we'd like to give you …
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