GOV.UK
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user research
Guest post: user research at the Home Office
Katy Arnold is a User Researcher at the Home Office. The Home Office Visas exemplar is one of 25 projects leading the digital transformation of government.
User research - a day in the life
) This week, Cath Richardson and Jon Rimmer talk about some of the user research methods we are using at GDS to help us understand how people use our online services.
Improving GOV.UK on mobile devices
Mobile use on GOV.UK has increased significantly since launch in October 2012, moving from around 15% to 23% of the overall audience.
Reaching all our users
For the Individual Electoral Registration project I've been out and about doing user research around the UK. These pop-up research days are fascinating, frustrating, scary and fun. However much I plan, I never know exactly what I'll find when I get …
How we do user research in agile teams
Getting user research into agile teams in a way that is timely, relevant and actionable is a challenge that teams the world over are tackling. Working effectively in agile has recently been the driver of some fairly significant changes to …
Meet the User research team
Today marks the return of our occasional series of videos introducing GDS teams. So far, we've introduced the Transformation team, the Finance team and the Hosting and Infrastructure team, and shone the Spotlight on procurement. Now we'd like to give you …
Giving it to us straight
With the number of ministerial departments, public bodies and agencies on Inside Government increasing each month and features being released or adjusted daily, it is important to gauge the success of each iteration. That way, we can make sure that …
Researching Inside Government
Hi I’m Angela, I work in the User Research Team and would like to talk about the range of research we conducted in the run up to the launch of Inside Government. Just to recap, on 15 November the GDS …