Building the standard
At the outset, it wasn't clear that we were making a manual. Our brief was to draw up the thing that all new services will be judged against - the Digital by Default Service Standard, as set out in the …
At the outset, it wasn't clear that we were making a manual. Our brief was to draw up the thing that all new services will be judged against - the Digital by Default Service Standard, as set out in the …
It is always easier to sketch out a page design rather than build straight out or do a detailed mockup - it is lower cost and gives everyone a common thing to frame discussions around. Here are a few of …
It is vital that the Government's live web sites are as accessible as possible for everyone. There can be no argument about that - their audience is everyone. With a short, agile, project like Alpha.gov.uk (we've had just over 10 …
Back in February when we were kicking off the alpha project, we spent the first couple of weeks scouring search logs and analytics for the various central government websites; thinking about who our users were and generally discussing the kind …