...and businesses to update their tax affairs. For example, a new digital service will allow 30 million+ PAYE taxpayers to report changes that affect their tax codes, rather than making...
...one in which people expect high quality, effective digital services. Currently, too many central government services offer a poor user experience, which leads to low rates of successful completion. To...
‘Auto suggest’ was our attempt to second guess the answer a user wants based on the first few letters they type into a GOV.UK search box. We've had several people...
...Mike Bracken, HMG Executive Director for Digital said, our aim is to deliver simpler, clearer, faster services for users and savings and innovation for Government. This journey started with Martha...
...can try out the prototype at www.directscot.org and find out more about our thinking through the blog and Twitter @DirectScot. We'd welcome your feedback. Dave Hall DirectScot Prototype Lead at...
...transforming the experience of gov.uk transactions will require a federated identity layer across Government services. Not a trivial challenge. Indeed, radically improving the quality of all gov.uk transactional services to...
...at the core of design process. This isn't a new approach, but it's one that still all too rare across government. Crucially, all but a handful of the team who...
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