FAQs: why we don’t have them
We are often asked to put content in Frequently Asked Question format (FAQs). They’re a popular convention on the web, but we don’t recommend them and here’s why: They’re too...
Sarah Richards
Sarah Richards is Head of Content at GDS.
Pencils
A couple of weeks ago the content team at GOV.UK won a black pencil at the D&AD awards. Alongside the Design of the Year award it’s been a lovely way...
Style v2
One of the first headings in the GOV.UK editorial style guide is ‘Ever-changing style guide’. And it has just changed again. Biggest change for GOV.UK The biggest change is more...
GOV.UK editorial style guide
Today marks the launch of the alpha release of the GOV.UK editorial style guide. Sarah Richards, Content Design Lead on the Delivery team explains why this is important and how...
It's all about the words
...that's what we want our users to do - but there is only one way to find out what works: test it. Sarah Richards is one of the lead content...
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