User needs and revolutions
In 2010, Martha Lane Fox (the UK’s Digital Champion at the time) completed her review of the government’s web offering.
Padma Gillen
Padma is a content designer and product content lead for the 'Services and information' bit of GOV.UK.
Writing for a citizen isn’t the same as for a customer
I’ve written web content for everyone from huge corporations to one-person start ups, and from small charities to central government departments. But for the last few months I’ve been writing ‘citizen-facing’ content (ie for the public, rather than policy-makers and …
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