Why showing the thing to everyone is important
...why. We’d left them in the dark and expected them to accept and understand all the details. We could have shown them a prototype. We should have done. Keep it...
Kate Towsey
Kate works in User Research Strategic Support at GDS.
Our GDS user research lab is 6 months old
When we were designing and building our user research lab, we learned a lot about how best to build one. During the past 6 months of running our lab, we've learned even more.
Vertical campfires: our user research walls
...some of ours. Carer’s Allowance: mapping the service transaction Many teams use their wall to map out end-to-end transactions for a service. The Carer’s Allowance team have done just that....
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Leading Government Digital and Data
