GOV.UK’s current role at the centre of the Coronavirus response shows how vital our plans for trusted, personalised and joined-up interactions are. Jen Allum, Head of GOV.UK, discusses what’s next in being able to offer information and services in response to changing user needs.
May’s episode of the Government Digital Service (GDS) Podcast is a deepdive into GOV.UK Notify. Pete Herlihy, Lead Product Manager at GDS, talks about the product and hears from 3 guests who use GOV.UK Notify in different ways.
Recently we've been blogging a lot about how coronavirus has changed operations within government. Here we share how we changed our community management techniques to cope with the huge increase of user queries and what our top tips to other organisations are.
Many public sector organisations are feeling pressure on their services because of coronavirus. Read about the products that Government as a Platform offers that help continue essential delivery of services, and support the development of new services required by the situation.
GOV.UK Verify scaled up its capacity recently to meet increased application numbers. Here the Digital Identity team explains how they approached the challenge.
GDS is marking Global Accessibility Awareness Day on 21 May 2020 with a series of webinars about digital accessibility. We're hosting these events in partnership with accessibility leaders across the public sector. Read on to find out the day's agenda, how to join in and how to put on your own events.
For April's episode of the GDS Podcast, Laura Stevens, Creative Content Producer at GDS, interviewed Markland Starkie, Head of Content for GOV.UK, and Leanne Cummings, Head of Product for GOV.UK about GOV.UK’s initial response to coronavirus.
We’re launching an ‘Introduction to Content Design’ course on FutureLearn and you can register now. In this post, we talk about how the course works and who it’s for.
Transformation is exciting, but can be intimidating at the same time. It also doesn't always go to plan. GDS Standards Assurance and UK Export Finance want to share our transformation journey, focusing on how we got to the point where we are doing the right things, in the right way, at the right time.
The Notify team has adjusted its method of sending out text messages to maintain Notify's reliability. In this post we explain how it was done.
GOV.UK Notify – the government’s messaging platform – is available for all public sector organisations to use for emergency staff communications and business continuity messaging. This is particularly relevant in the ongoing situation with Coronavirus.