Visiting Leicester Pension Service
...visit It was especially useful to speak to front-line staff and directly observe them delivering a service to customers. Their experiences in dealing with customers and their insights about older...
Meet the assisted digital team
...assisted digital team - video transcript Rebecca Kemp (Team Leader, Policy, Government Digital Service): At the moment you have a digital service, you might have a paper channel, you might...
What about people who aren't online?
...17th July to answer it. Assisted digital workshop at Sprint Alpha Rebecca Kemp and Richard Smith kicked off the workshop by outlining the two projects GDS and departments are working...
Assisted digital support for the Lasting Power of Attorney
...the LPA exemplar. We'll also be running workshops with our Stakeholder Reference Group on other exemplar services and will be talking to members of the Digital Advisory Board to get...
Starting the conversation about providing assisted digital support
...to develop assisted digital support for digital services. This will give the 18% of UK adults who are offline access to digital by default services. Assisted digital support will be...
Related content and links
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
Leading Government Digital and Data
