Last week, Mark McLeod, Richard Smith and I visited Leicester Pension Service. We wanted to see first-hand how a major transactional government service operates, hear from front-line staff, and find out more about the needs of older users (who are …
We’ve put together a video on the assisted digital team, showing a bit about who we are and what we do. Thanks to Graham Higgins and Giles Turnbull for making this for us, following their previous excellent work introducing the …
‘What about people who aren’t online?’ is a question we’re often asked on the assisted digital team. So we decided to run a workshop at GDS’ Sprint Alpha event on 17th July to answer it. Rebecca Kemp and Richard Smith …
The Assisted Digital team at GDS is working with departments to develop assisted digital support for services being redesigned to be digital by default. The first 25 of these are known as exemplars, as their progress will inform and guide …
We are starting to talk to potential providers of assisted digital support from the commercial, voluntary and wider public sectors. The Assisted Digital team at GDS is working with departments to develop assisted digital support for digital services. This will …
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
