Skip to main content

Starting the conversation about providing assisted digital support

Posted by: , Posted on: - Categories: Accessibility

We are starting to talk to potential providers of assisted digital support from the commercial, voluntary and wider public sectors.

The Assisted Digital team at GDS is working with departments to develop assisted digital support for digital services. This will give the 18% of UK adults who are offline access to digital by default services.

Assisted digital support will be provided by the private, voluntary and community sectors as standard. So it’s time for us to start talking to potential suppliers of assisted digital services. Here at GDS we've done this before with Identity Assurance, with SMEs building digital products for government and with SMEs more broadly. Encouraging early conversations between departments and potential suppliers is critical in shaping these services.

The official way to start market engagement is by publishing a Prior Information Notice on the EU’s Tenders Electronic Daily website. Next we’re holding an event on 13 June for potential suppliers. You can register for the event on the Government Procurement Service website. For those of you who can’t make the event, the presentations, questions and answers will be published afterwards on the GPS website, where you'll be able to feed in your thoughts.

At the event we'll be giving an overview of the government’s early requirements for assisted digital. Departments will also speak about their needs and there'll be lots of time for questions and discussion. Assisted digital services are new so we welcome input and challenge from potential suppliers. We hope to see you there to start the conversation.

Sharing and comments

Share this page


  1. Comment by Expobar Markus posted on

    18% of UK adults offline is a high amount not getting the benefit of internet access. Any prospect of reducing this statistic can only be a good thing.

  2. Comment by PhilT posted on

    Interesting, I wonder if our Library Services team would be up for this.