Does local government need a local government digital service?
The easy answer to the title question would be No...but I don't like easy answers and I believe that No is fundamentally the wrong answer. My name is Carl Haggerty,...
Local services and GOV.UK
An important design rule of GOV.UK is to hide complexity, so if we are being truly user-centric, people should not need to understand the structure of government to be able to access services. Search data tells us that when people …
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