One of the most important objectives for the Digital by Default Service Standard project was setting out a consistent way of measuring service performance. Why? Because all too often, there has been no shared understanding of how concepts like ‘customer …
At the outset, it wasn't clear that we were making a manual. Our brief was to draw up the thing that all new services will be judged against - the Digital by Default Service Standard, as set out in the …
Today we announced some small but important changes in governance. The detail is here but the upshot is: we won’t have a cross-government Chief Information Officer (CIO) any more, nor a Head of Profession for Information and Communications Technology (ICT). …
We provide an introduction to Assisted Digital which allows customers with different support requirements to access digital services, ensuring no one is left behind.
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
