CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.
GDS aims to create digital services that are world class and become the channel of choice for service users. But the demographic of those who remain offline reveals that these very citizens are some of the heaviest users and most …
...well as talking about the genesis of GOV.UK and GDS, I gave a live demonstration of local services on the site. As one of my colleagues pointed out, this was...
...European Union (OJEU), and marks the start of the formal process to create a market of identity services for access to digital public services. Commercially, it means that the potential...
Today we have released part 2 of the GOV.UK beta - INSIDE GOVERNMENT. You can see our other post today for more on what this is all about and why it matters. But here, we’re going to take a quick …
Today we unveil the next bit of the GOV.UK beta - INSIDE GOVERNMENT. This is the place where, in future, people who are personally or professionally interested in the business of government will be able to research how government works …
Hello, I'm Paul, also known as @psd and I've just joined GDS as a Technical Architect. First impressions are important but soon forgotten, so here are some of mine from the first day of working with the team.
...Government Digital Service roles now available on the Civil Service Jobs website (listed under 'Cabinet Office excl agencies'). If you have any questions on applying then Thayer Prime (Thayer.Prime@digital.cabinet-office.gov.uk) can...
...identify skills and goals and then track progress. The site had a number of functions, such as skills matching, being able to request a mentor, print a CV, feature testimonials...
Inherent to the content strategy of the citizen beta of GOV.UK is hiding complexity and building tools before writing content. Much of the detail of government policy is difficult for normal folk to grasp and understand - and the proposition of …
An important design rule of GOV.UK is to hide complexity, so if we are being truly user-centric, people should not need to understand the structure of government to be able to access services. Search data tells us that when people …
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
