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  1. Comment by john mortimer posted on

    It is most interesting to see this evolution into a wider sphere.
    What could help in this endeavour is to recognise that there are groups and disciplines that are already working in this area of redesigning services, and building collaborative working: whether that are multi-disciplinary teams, integrated services, or local hubs. In the UK public sector in particular, from its explorations about 20 years ago, these approaches are now well known,

    It would boost your work in this regard if you are able to look at the concepts and design methods that they use, to see what might be helpful for GDS. These approaches have a foundation of complexity and systems thinking. The combination of the two allows for the multi-level and diverse nature of the service designs that deal with people with complex needs.

    Groups that you might like to explore are those that follow what is known as Relational working. And Human Learning Systems is an open group of people that have been working this way, and have come together to highlight to others what this looks like. Our website is a rich resource of methods and also many case studies.
    https://www.humanlearning.systems

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  2. Comment by Jamie Dixon posted on

    It's really good to see that you are focussing on this area. I was astonsihed that our recent application for PIP still had to be done on paper. Anything you can do to make it easier will help a lot of people.

    The Blue Badge renewal process, through my local authority, was a lot more difficult than the PIP process. It took months to resolve and was really stressful. Any improvements you could make there would also be welcome.

    Reply

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