This post was contributed by Joanne Inskip, Senior Customer Insight Manager at the Government Digital Service: At the start of 2011, the GDS Customer Insight team were given the task of developing a research methodology that could: Measure the …
Related content and links
Government Digital Service
GDS is here to make digital government simpler, clearer and faster for everyone. Good digital services are better for users, and cheaper for the taxpayer.
Subscribe to Open Notes
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
- How we let GOV.UK Notify users set their own branding 23 January 2023
- Government Digital Service: updates on our 2021-2024 strategy 20 December 2022
- Understanding user satisfaction on GOV.UK Notify 9 November 2022