We've learnt a lot about assessing services over the last few months. James Kemp, acting Service Manager for passport appointment booking at HM Passport Office, attended one of the early assessments and we asked him to write about the experience. …
Related content and links
Government Digital Service
Government Digital Service (GDS) is leading the digital transformation of government.
How accessible is your website?
Public sector organisations have a legal duty to make websites accessible. Find out how your organisation is impacted at GOV.UK/accessibility-regulations
- The Document Checking Service: trialling online passport validity checks 16 November 2020
- New approaches to GOV.UK content 5 November 2020
- Podcast: Celebrating Black Excellence in Tech 27 October 2020