How users feel about webchat
Posted by:
Chris Heathcote - Product Manager for Accessibility Monitoring, Government Digital Service, Posted on:
-
Categories:
Digital Service Platforms
![](https://gds.blog.gov.uk/wp-content/uploads/sites/60/2016/11/webchat_620.png)
Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.