Today we released our third major update to the Transactions Explorer tool.
The complete list shows the breadth of transactional services provided by the government, from tax-based transactions with volumes in the millions per year, to applications to burn heather and grass, for which only one licence was issued last year.
We’re collecting data every quarter for a rolling 12-month period, and the latest release covers January to December 2012. As this is the second major release of data, we’ve started to present a clear view of changes in services over time.
For the first time, we’re also publishing data on digital take-up: the number of transactions completed through digital channels. As departments start to implement their digital strategies, and as services are being transformed, the Explorer tool will track the rise in digital take-up and the effect this has in reducing costs per transaction.
The main purpose of the Transactions Explorer is to ensure that service owners and the public have transparent access to key measures of service performance. Since its launch, we’ve been encouraged to see departments starting to improve their processes for collecting, using and sharing performance data about their services.
In the Explorer, each of the 70 highest volume services now has a more detailed page showing some of the key performance indicators (KPIs) we’re using to assess transactional services. Cost per transaction and digital take-up are there already, and in the coming months we’ll start to publish data on user satisfaction and transaction completion rates.
More updates are planned in which we will automate more of the data collection where we can, and integrate the Explorer more closely with the Performance Platform.