38 comments

  1. karmel80

    Excellent! Looking forward to reading it.

    Reply
  2. Liz Court

    I don’t think I’ve ever been this excited about new guidance before. Thank you so much guys. This really helps.

    Reply
    • Jane Ide

      I second Liz’s comment. Woo and indeed hoo! Great principles, simply put, but fundamentally and powerfully liberating. Thank you!

      Reply
  3. Alice Pilia (@AlicePilia)

    well done guys!

    Reply
  4. James Coltham

    Great to see such a high-profile document doing a good job of summarising the issues and benefits that so many of us have been discussing and promoting for years. Hopefully this will be a living document, updated regularly to remain current and adaptive to trends.

    Reply
    • James Taylor

      Hi James,

      Any suggestions for improvement welcome. These are definitely supposed to be updated over time as you suggest

      James

      Reply
  5. Axel Schultze

    Excellent work – now part two is to make all the public service units aware of this and help them understand. And the real challenge is in step three – ACTING on it. And TOP 5 “Understand that government cannot do everything alone, or in isolation” is the key to the execution strategy. #da12social

    Reply
  6. Developing social media guidelines – the ACAS advice | Minerva’s pencil case

    [...] has seen the launch of GDS’s Social Media Guidelines for Government.  I’ll blog on those soon, but I was reminded last week that one of BIS’s partner [...]

    Reply
  7. William Perrin

    well done. in any bureaucracy adoption of innovation comes down to leadership by people respected in the hierarchy and likely to form the next wave of leaders.

    how many rising policy stars, perm secs, young dep secs, under secs, DD are using social media regularly as part of their jobs? and how can you increase that.

    Reply
  8. Cabinet Office releases guidance on social media for civil servants – Discovery Brand

    [...] Coleman, deputy director for digital engagement at the Government Digital Service added in a blog post: “For those who are regular users of social media there will be little new, but for some of [...]

    Reply
  9. annemcx

    With social media engagement an increasingly important element in good governance for all types of organisation, the fact GDS is leading the way with this initiative puts a significant level of contemporary professionalism into government communication and is to be applauded.

    The guidelines are very practical and well put together, yet simple. It’s impressive how listening and developing networked influence are being addressed. Very many congratulations to the team.

    Reply
  10. mikewill

    Overcoming technical barriers? No tags, no bookmarks, no alt text, no metadata? Do you still have any usability and accessibility standards for PDFs? http://coi.gov.uk/guidance.php?page=149

    Reply
    • James Taylor

      Thanks- point taken. We will amend to meet standards next week as you’ve suggested.
      James

      Reply
  11. adragonsbestfriend

    Well done everyone for producing this. I have some thoughts at http://antonycarpen.co.uk/2012/05/17/new-civil-service-social-media-guidance/ on what you may want to cover in social media awareness-raising/outreach work across Whitehall and beyond.

    Reply
  12. Actions speak louder than words: being a digital practitioner « Clear message

    [...] can read it here. No big surprises; all very practical, positive [...]

    Reply
  13. Changing corporate culture on social media | A dragon's best friend

    [...] copies of your current social media guidance, and to ask you what plans you have to update them following the new guidance published by Cabinet Office in May 2012. (Please note Puffles has been credited in the release from Cabinet [...]

    Reply
  14. New organisations coming along to Teacambs, new Facebook page & some FAQs | A dragon's best friend

    [...] sector is concerned) has come about through the publication of new guidance from Cabinet Office. The guidance is here. A couple of us behind Teacambs fed into the development of this guidance. (Reflected by the [...]

    Reply
  15. New organisations coming along to Teacambs, new Facebook page & some FAQs « teacambs

    [...] sector is concerned) has come about through the publication of new guidance from Cabinet Office. The guidance is here. A couple of us behind Teacambs fed into the development of this guidance. (Reflected by the [...]

    Reply
  16. Special guests for June’s Teacamp « teacambs

    [...] also convenes the Teacamp London gatherings in Whitehall. If you have any questions to ask about Cabinet Office’s new guidance on social media, she is the person to ask. For those of you coming to Teacambs for the first time, you may want to [...]

    Reply
  17. Reform of the civil service – today’s White Paper | A dragon's best friend

    [...] Bob Kerslake commented in the new social media guidance that the civil service was going to have a flatter/less hierarchical structure than in the past. [...]

    Reply
  18. Digital a key component for Civil Service Reform Plan | Government Digital Service

    [...] encouraging to see the plan build on initiatives like our recently published Social Media Guidance for Civil Servants when exploring the concept of open policy making. It calls for civil servants to use “web-based [...]

    Reply
  19. Digital a key component for Civil Service Reform Plan | Government … | Government Civil

    [...] encouraging to see the plan build on initiatives like our recently published Social Media Guidance for Civil Servants when exploring the concept of open policy making. It calls for civil servants to use “web-based [...]

    Reply
  20. NEWZ-SPOOF: “Knight of Realm tames dragon with cake!” | A dragon's best friend

    [...] being sort of appropriate that Puffles is there with me, if anything just to get some points over. Puffles has been directly linked to in a Cabinet Office media release, has accompanied me in social media seminars for local councillors – including the Mayor of [...]

    Reply
  21. In praise of…the Government Digital Service | A dragon's best friend

    [...] (esp if you are in the wider public sector as this is likely to come your way too), and the Open Data White Paper. With both of these documents, the processes by which these were put together and the way things [...]

    Reply
  22. June’s Teacambs « teacambs

    [...] are likely to become aware of pressure from the top of Whitehall – especially on the back of new social media guidance from Cabinet Office. How quickly can managers in the middle deal with pressures coming in from above and below their [...]

    Reply
  23. The Civil Service Fast Stream – is it right for you? | A dragon's best friend

    [...] because changing organisational cultures towards social media is like turning around an oil tanker. The Government Digital Service made a start with the social media guidance published in May 2012. I was one of the external contributors (hence the mention of Puffles in that link) – which [...]

    Reply
  24. My civil servant Twitter rules « Work

    [...] hope this post helps fellow civil and public servants.  For further reading, check out social media guidance for civil servants and the civil service [...]

    Reply
  25. Digital a key component for Civil Service Reform Plan - Mike Bracken.

    [...] encouraging to see the plan build on initiatives like our recently publishedSocial Media Guidance for Civil Servants when exploring the concept of open policy making. It calls for civil servants to use “web-based [...]

    Reply
  26. ***Thank you*** | A dragon's best friend

    [...] – or has become – Puffles the dragon fairy. Not least the Government Digital Service. The inclusion of Puffles in the media release of Cabinet Office’s Social Media Guidance for Ci… is still something I have to pinch myself over. I wasn’t paid for my contributions – [...]

    Reply
  27. Social media – Must we measure? | Government Digital Service

    [...] been some months since GDS published our social media guidance for Civil Servants, and there’s been lots of interest across the civil service (and beyond) in the idea of social in [...]

    Reply
  28. Cabinet Office issues social media guidance for civil servants - Government Tenders, Government News and Information - Government Online

    [...] deputy director of digital engagement at the GDS and one of the authors of the advice, says in a blog post on the service’s website that when using social media the government [...]

    Reply
  29. Puffles’ Twitter Lists – The Civil Service | A dragon's best friend

    [...] I’ve mentioned Emer Coleman – Head of Digital Engagement at the Government Digital Service who joined from the GLA. Dragon fairies are normally notoriously hard to train and make sense of, but with Emer this seemed to happen instantaneously. Not only that, she completely re-wrote the rule book on how to engage with the wider public on social and digital media – i.e. go where the conversation happens to be. The first substantial example of this I saw from Whitehall was when she started crowd-sourcing for ideas of what should and should not be in new social media guidance for the civil service. Being the first person to write a blogpost about it following the announcement (via Twitter), she started the discussion process in the comments section of that post, with the final result being the guidance and a (*wingtip*) for Puffles in the Cabinet Office blogpost that accompanied the press release. [...]

    Reply
  30. 2012: Making the best of an awful year | A dragon's best friend

    [...] Teacambs with Liz Stevenson and fed into the new social media guidance for civil servants – allowing Puffles to take the credit. I was also pleased to get this blog cited on a national newspaper website for the first time too [...]

    Reply
  31. Digital Transformation in 2013: The strategy is delivery. Again. | Government Digital Service

    [...] Board set up Apr: Budget commitments (PDF): Digital Strategies and Cost Per Transactions May: Social Media Guidelines and delivered alpha service for Office of Public Guardian (Lasting Powers of Attorney) with [...]

    Reply
  32. Policy, delivery, Government digital service

    [...] Advisory Board set up Apr: Budget commitments: Digital Strategies and Cost Per Transactions May: Social Media Guidelines and delivered alpha service for Office of Public Guardian (Lasting Powers of Attorney) with [...]

    Reply
  33. Whatever happened to open government and open policy? A scorecard

    […] encouragement for civil servants using social media. […]

    Reply
  34. Social media guidelines for DH staff | Digital Health

    […] There are many guidelines for using social media on the web. The most important guidance for Civil Servants has been developed by the Cabinet Office […]

    Reply

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