Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.
Related content and links
Government Digital Service
Government Digital Service (GDS) delivers platforms, products and services that help government to become joined-up, trusted and responsive to user needs.
How accessible is your website?
Public sector organisations have a legal duty to make websites accessible. Find out how your organisation is impacted at GOV.UK/accessibility-regulations
- The next steps for digital, data and technology in government 6 April 2021
- Podcast: GOV.UK Platform as a Service 31 March 2021
- What’s next for GOV.UK in 2021 to 2022 29 March 2021