Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.
Related content and links
Government Digital Service
Government Digital Service (GDS) builds platforms, products and services that help deliver a simple, joined-up and personalised experience of government to everyone.
Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
What’s next for digital identity in government?
Find out how we’re working with government teams to co-design a single sign-in and digital identity solution that works for all services and their users.