How users feel about webchat
Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.
Related content and links
How accessible is your website?
Public sector organisations have a legal duty to make websites accessible. Find out how your organisation is impacted at GOV.UK/accessibility-regulations
GOV.UK service and product owners need to upload an accessibility page and publishers need to upload an accessible documents policy.