Exemplars making examples of themselves
Posted by:
Mike Bracken - former Executive Director, Government Digital Service, Posted on:
-
Categories:
Transformation
![IPO office](https://gds.blog.gov.uk/wp-content/uploads/sites/60/2015/01/patents-office-sign-620x465.jpg)
Lots of my blog posts in recent months have included a bit of moaning about failure waste - problems created by poorly-designed services, most of them decades old and paper-heavy, that leave their users with nothing but questions.