CustomerFirst: how we’re transforming services together

Posted by: , Posted on: - Categories: Digital strategy, Digital, Data and Technology
Rt Hon Ian Murray MP, Minister for Digital Government and Data, sitting at a desk in front of a computer while wearing a headset microphone

CustomerFirst is a new unit in GDS, set up to explore fresh ways of working in government and modernise public services. The unit launched in January 2026. This blog post shares insight into the work so far and plans for the 2 years ahead.