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How users feel about webchat

Posted by: Chris Heathcote - Product Manager for Accessibility Monitoring, Government Digital Service, Posted on: 14 November 2016 - Categories: Digital Service Platforms

Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.

Read more of How users feel about webchat - 5 comments

The power of the disinterested

Posted by: Jimmy Leach, Posted on: 9 May 2011 - Categories: GOV.UK

One of the criticisms of the 'Alphagov' project I’m most aware of is the ‘who do they think they are’ approach to the team itself. The bulk of the team...

Read more of The power of the disinterested - 1 comment

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