How users feel about webchat
Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.
The power of the disinterested
One of the criticisms of the 'Alphagov' project I’m most aware of is the ‘who do they think they are’ approach to the team itself. The bulk of the team were recruited from outside government so it might be that …
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