Want to know more about working at GDS? Here’s a bit of an insight into life with the GDS team.
- Team Manager (Closes 7 March)
- Head of Strategy and Policy – Digital Inclusion team - up to 2 posts (Closes 14 March)
- Technical Architect CAPD programme (Closes 18 March)
- Head of Research (Closes 18 March)
An opportunity has arisen for an individual to provide Business Support within GDS. The successful candidate would work directly for the Director of Performance & Delivery, liaising closely with the wider team and department to fulfil the role.
This is an opportunity to work in a genuinely exciting area of government that is pioneering new ways of working, and offers valuable exposure to senior stakeholders both inside and outside government. The post would suit an experienced administrator and can offer excellent development opportunities over and above the main duties of the role.
The ideal candidate will be a reliable and proactive individual who enjoys working in a fast-paced environment where priorities change, often at very short notice. The post holder should be a confident communicator who enjoys working with customers and who quickly gains an understanding of the needs of the business.
- Ensure the Director is prepared in advance of significant meetings and events with agendas, relevant information and documents
- Support the four teams within the Performance & Delivery Unit, especially with respect to their management, morale, and cohesion
- Work independently and without direction, using your own initiative to provide an excellent and consistent service to colleagues and stakeholders within and outside government
- Manage logistics of meetings and visits, including room bookings, meeting visitors, refreshments and equipment and communicate these to stakeholders
- Filter and action correspondence received by the Director in an appropriate way
- Ensure efficient and effective use of the Director’s time, responding to last minute changes and accommodating unexpected urgent requests
- Co-ordinate the twice annual performance management processes for the Performance & Delivery Unit
- Provide ad hoc support
Up to 2 years fixed term
£23,793 - £30,093
Friday 7 March 2014
How to apply
Please send completed application form to firstname.lastname@example.org quoting ref 1405321.
Head of Strategy and Policy – Digital Inclusion Team
The Government Digital Service (GDS) is establishing a Digital Inclusion Team (part of the Digital Policy and Departmental Engagement team) to co-ordinate and lead the digital inclusion and digital skills agenda. The team has a cross-government remit to encourage the 11m people in the UK who lack basic digital skills to develop them, with an objective of not only equipping citizens and businesses with the skills they need, but also making a significant contribution to government savings, economic growth and health & well-being.
The team will develop a strategy for digital inclusion activity for central government, closely linked to other public, private and voluntary sector activity. It will provide leadership, acting as a central point for collaborative working with government, private and voluntary sector. It will work with departments to embed digital skills in relevant policy, and it will develop and own the evidence base on ‘what works’ in digital inclusion. Key relationships will be with the GDS Assisted Digital team, the Cabinet Office Partnerships team and Go ON UK. Oversight of the team’s work will be provided by the cross-government Digital Leaders network with support and challenge from the Digital Advisory Board and an external stakeholder group.
We are looking for candidates who are passionate about digital inclusion, energised by the idea of being part of a new start-up team, with an appetite to work in innovative, entrepreneurial and open ways, as well as being driven by delivering tangible results that will have a significant impact on citizens, government, civil society and economic growth.
Heads of Strategy and Policy will play leadership roles in the team to develop and iterate the strategy, develop policy ideas, drive implementation of the strategy at working level, lead on research and evaluation of ‘what works’ in digital inclusion and own relationships with departments, local government and private and voluntary sector partners.
Responsibilities for the two posts will include:
- Strategy, research, analysis and digital skills policy
- Develop the central government strategy for digital inclusion (to be incorporated into the wider Government Digital Strategy), and monitor and report on its implementation
- Lead development of an evidence base of ‘what works’ on digital inclusion, including conducting and commissioning research and evaluation, and embed the learning in the strategy and related activity
- Stakeholder management, government and policy delivery
- Identify strategic opportunities and work with government departments to embed digital skills in policy programmes
- Ensure that activity delivered by departments is aligned with the strategy, including through management of the new Digital Inclusion sub-group
- Manage relationships with named departments, wider public sector, local government
- Building strong working relationships with other partners from private, voluntary and community sectors
- Take an open approach to the work of the team, and encourage innovation in the team and partnership work
- Line manage and develop a small team
Two years fixed term
£46,000 – £60,484
14 March 2014
How to apply
Please send completed application form to email@example.com quoting ref 1406050.
Technical Architect – CAPD programme
As a Technical Architect working at the Government Digital Service (GDS) your role will be to design, develop, test, deploy, maintain, and enhance groundbreaking and high-profile digital products. You’ll work in small, agile, high performing teams alongside developers, visual designers, UX specialists, content designers and other digital professionals to create user-focused, scalable and high-performance digital services for tens of millions of users.
This post is based in Reading working with the Common Agricultural Policy (CAP) Delivery programme.
You’ll be involved in the wider software development community, both online and in person at conferences and events. It’s everyone’s responsibility to keep themselves at the cutting edge of digital and web technology, to mentor new developers, and to spread the word about what we’re doing at GDS.
Candidates must have a strong track record of building and running high volume, reliable and flexible services that are relentlessly user-focused and continually improved through iterative development.
The role requires an equal balance of technical expertise, gained through current, hands-on involvement in developing real-world systems, and excellent interpersonal skills allied with the ability to quickly develop strong working relationships in high pressure environments. Candidates should ideally have experience in development of transformational digital services on “brownfield estates” and/or rapid development and scaling of very high-volume “greenfield” services.
Technical Architects carry out a wide range of activities, from actively writing code as a senior member of the development team and breaking down complex problems and identifying steps towards solutions, through to coaching individuals and engaging with non-technical people at all levels of seniority.
- Provide hands-on technical leadership, in the development, operation and ongoing improvement of complex, transformational digital services serving millions of users.
- Work with product managers to understand user needs for new and existing services.
- Act as the technical authority in prospective, information gathering and scene setting meetings with other government departments, evaluate technical proposals from external suppliers, and make implementation recommendations to senior stakeholders.
- Work with delivery teams and partners to break technical requirements down into appropriate pieces, and to identify key API requirements for integration with internal and external systems.
- Lead the rapid development of user-driven prototypes to identify technical options and inform architectural approaches, working with colleagues and supplier team members to write tests, code and documentation for new and existing systems.
- Ensure that new and updated platforms, products and transactions are thoroughly tested for performance, are able to handle specified load, and can be maintained over the long-term.
- Work with external suppliers to ensure that their system architectures are robust, scalable, and open and secure, with appropriate overall system design and integration points/APIs, to deliver a high quality user experience.
- Advise on, manage and implement agile delivery projects within government departments, providing guidance, mentoring and training in agile technical delivery and evolutionary software architecture to government departments and agencies.
- Provide mentorship and/or line management for software developers and junior software developers
- Assist with building a culture of continuous delivery and improvement, ensuring that key systems are regularly analysed, maintained and improved.
Two years fixed term
£41,360 – £56,383
18 March 2014
How to apply
Please send completed application form to firstname.lastname@example.org quoting ref: 1406230.
Head of Research
The Head of User Research will play a central role in supporting GDS and departments to build capability and excellence in user research for digital services for citizens and businesses. User Researchers are key figures in service teams, working to generate the feedback and insight service teams need to build a clear picture of their users and deliver solutions that they need. They support service managers, by generating new and useful user insights and translating it into features and actions. They work closely with designers to iteratively improve services for users.
As a practitioner you will be experienced in using a variety of user research methodologies to reveal actionable customer insights. Excellent analytical and problem solving skills are needed to quickly develop recommendations based on quantitative and qualitative evidence. You will need to be confident in explaining user needs to senior civil servants and for acting as a persuasive advocate for those needs both within the team and the department at large. Applicants need to be comfortable working with data, from gathering and analysis through to design and development. You will have experience with and be comfortable working with agile teams. In addition to this you will build and develop the research team at GDS and encourage the development of user research capabilities in departments. The role requires providing support to the recruitment of appropriate people to posts as required and working with team members to ensure that their skills are being best used and developed. The Head of Research will be an advocate for user researchers in their projects to help to support/unblock their work and ensure that the methodologies being used are appropriate and that progress is being made on their projects.
You will be a passionate advocate for user centred research and the adoption of both qualitative and quantitative research methods in agile teams and assisting project teams to learn to make best use of user research in their projects. You will be a vocal advocate for user research both internally and publicly for GDS and be comfortable presenting both in writing blog posts and with public speaking. The role requires a highly organised individual, capable of establishing, documenting and running multiple projects efficiently. You will be comfortable working with a range of stakeholders, and be able to quickly build credibility, influence and the ability to deliver through others.
Furthermore strong analytical and problem solving skills are necessary to quickly develop recommendations and strategic plans based on the quantitative and qualitative evidence. You will be an empathetic and encouraging leader with a real interest in developing the skills and careers of researchers in your team. This is a fantastic opportunity to operate at the heart of an exciting and fast-moving digital agenda, and make a substantial contribution to significantly increasing the government’s capability for user centred design of digital services and developing digital services that people prefer to use.
- Providing leadership and management for the User Research team, ensuring that research becomes a core competency for agile teams throughout government
- Supporting the professional development of members of the User Research team
- Widening the impact and scope of the User Research team across government, increasing their capability and unblocking strategic obstacles to progress
- Building the capabilities of the User Research team so that they utilise a wide range of research techniques efficiently, and work in a coordinated way within the team to maximise the value of the research undertaken across projects
- Leading the development of research infrastructure, including the development of a central insights repository, an in house research laboratory, and others as appropriate
- Leading on recruitment for user researchers for teams within GDS and providing support to departments to ensure they recruit for user research well
User research work on projects:
- Planning, designing and facilitating in-house user research sessions to support the design and development of digital government services
- Conducting thorough analysis and recording research so that it is shareable and traceable
- Leading the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
- Conducting in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design)
- Working with Service Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material
- Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
- Working closely with analytics team to create a rich picture of user behaviour to tell the full story of how and why people use our services
- Designing, scripting and analysing ad-hoc quantitative surveys
- Managing qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
- Applying knowledge in human factors, ethnography, and the user-centered design process to product and service design in an iterative development environment
- Presenting findings and related design/business recommendations and customer insights to senior decision makers
- Promoting user centered design principles and best practice within government, contributing to the Government Service Design Manual, the GDS blog and shared research repositories
- Occasionally managing day-to-day operations with a range of usability and market research agencies with accountability for schedules, value for money and deliverables
Two years fixed term
18 March 2014
How to apply
Please send completed application form to email@example.com quoting ref: 1406255.