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Vanessa Schneider - Senior Channels and Community Manager, Government Digital Service

Vanessa is Senior Channels and Community Manager after starting at GDS as Media Manager.

As social media changes, so does GDS’s Playbook

The rules of the game have changed. Have you? GDS Social Media Playbook.

New social media platforms and trends, and trends on these platforms, spring up all the time. To keep users of the GDS Social Media Playbook informed, Vanessa Schneider highlights key changes and updates.

Doing community management for @GOVUK Twitter during COVID-19

GOV.UK Twitter account profile.

Recently we've been blogging a lot about how coronavirus has changed operations within government. Here we share how we changed our community management techniques to cope with the huge increase of user queries and what our top tips to other organisations are.