Ryan Carvalho, Service Designer, GDS

More than a helpdesk: user support’s role in helping GOV.UK Notify send 12 billion messages

Posted by: , and , Posted on: - Categories: GOV.UK Notify
Illustrative image showing a general user support journey, with illustrative icons below it to show how support data is used by the Notify team - to scale, engage the team, for continuous improvement and to measure progress.

User support – a necessary burden or a strategic advantage? Find out how GOV.UK Notify turned users’ questions into insights, team engagement and an improved service that has now sent 12 billion messages.