Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.
Creative lead at GDS, currently working on web chat and notifications.
One of the tools we’ve created on GOV.UK is the Trade Tariff tool. It contains up-to-date and historical information on the duty you have to pay when importing and exporting goods outside the UK and the EU. The tool lets …
We started using a new font on GOV.UK last week, and received feedback that it wasn't working in everyones browsers. Creative lead Chris Heathcote details the changes the team has made to make sure the font works well for everyone.
When a user sent a tweet about a possible improvement on GOV.UK, it became a great example of how quickly an agile team can respond to feedback. Chris Heathcote from the GDS design team explains how size doesn't necessarily mean …
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Government Digital Service
Government Digital Service (GDS) builds platforms, products and services that help deliver a simple, joined-up and personalised experience of government to everyone.
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Be part of the transformation
If you’re interested in joining us, check out all open opportunities on the GDS careers site.
- We’ve created a new guide for content design recruitment 21 October 2021
- Single sign-on: What we learned during our identity alpha 19 October 2021
- Podcast: Collecting information from users 28 September 2021