How we're transforming digital services across government. There's more detail on our digital transformation blog.

What we need to do to support end-to-end services across government

a poster from one of the workshop with post-it notes with ideas

We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.

Building end-to-end services into GOV.UK

Kate Ivey-Williams talking about building service journeys into GOV.UK

Doing complex tasks like ‘starting a business’ or ‘learning to drive’ means users have to find lots of different pieces of content and interact with government lots of times. We’ve been working to take all these bits and pieces and build them into a coherent service journey, which will be displayed on a single page.