Doing complex tasks like ‘starting a business’ or ‘learning to drive’ means users have to find lots of different pieces of content and interact with government lots of times. We’ve been working to take all these bits and pieces and build them into a coherent service journey, which will be displayed on a single page.
How we're transforming digital services across government. There's more detail on our digital transformation blog.
Alan Rider from the Department for Transport (DfT) talks about developing the DfT Digital Data Index and how the team went about determining its users' needs.
Whether you’re a specialist or non-specialist civil servant, the GDS Academy will help improve your digital awareness by giving you a better understanding of the user-centred methodologies which are at the heart of government transformation.
People don’t care about our internal processes. They just want to ‘do the thing’ – set up their limited company or register for self-assessment. Here's how we helped them do that.
The teams at Intellectual Property Office have recently passed a ‘live’ service assessment for their new digital application service for registered designs.
There was a bit of a buzz at GDS on Tuesday as we welcomed our new minister Caroline Nokes to the new home of GDS in Whitechapel. This was an early chance for the Minister to get a deeper understanding of how GDS is supporting the delivery of digital transformation in Government and to take a look around our new offices.
The relationship between citizen and state can only transform if we create and maintain meaningful relationships with government departments. Kevin Cunnington shares some of what he learned from the inaugural GDS roadshow.
Defra's new online fishing rod licence service recently moved from private to public beta. Head of Digital at Defra, Sally Meecham, explains why it's so simple, a child can use it.
How GDS worked with Public Health England to train their staff in writing effectively.
In order to make government a major destination for digital, data and technology professionals, we need to change how we attract and retain them. Here’s what we’ve done to achieve our goal, and what we’re doing next.