We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
Style, content and design
Posts about our approach to designing content, graphics and the user experience for GDS products. You'll find more in our Design notes and Accessibility blogs. Also check out our design principles and style guide.
I’m Amy, a creative writer at GDS. My job is to explain to people inside and outside government what we do here at GDS and, specifically, what we’re doing on the Digital Marketplace team.
The slides aren't the thing. They're what make you pay attention to the thing.
If you want to make big improvements to content, you have to understand how that content works as part of a service.
Our aim over this parliament is to transform the relationship between the citizen and state: to transform government, together. Service design is a big part of how we plan to do that
Like ‘bunting in the office’ and ‘cake on release days’, ‘slides with big words’ has become one of GDS’s hallmarks. A few weeks on from Sprint 16 I wanted to write about why we encourage that.
Today we hear from two content experts about testing content (don't worry, the Yoda will make sense if you read on).
We’ve talked elsewhere about how to make and share service patterns, but now seems a good time to explain in more detail what they do and how important they are.
I work as a content designer on the Digital Marketplace and for over a year now, I’ve also been working as a volunteer in adult literacy classes.
The new Government Service Design Manual recently passed an alpha assessment and this is what we learned during the alpha.