People don’t care about our internal processes. They just want to ‘do the thing’ – set up their limited company or register for self-assessment. Here's how we helped them do that.
Style, content and design
Posts about our approach to designing content, graphics and the user experience for GDS products. You'll find more in our Design notes and Accessibility blogs. Also check out our design principles and style guide.
How GDS worked with Public Health England to train their staff in writing effectively.
GDS is here to support government departments in their digital transformation. Jen Lambourne tells us how she worked with the Ministry of Justice to develop technical writing skills.
The Service Manual helps people across government build better services and prepare for service assessments. We've spent the past year updating the content and design of the manual. Here is some more detail on our most recent updates.
A content designer's job is to write in the simplest way to help our users do things that are often complex. To make sure the words we use are both clear and accurate, we often need input from experts in a particular area. We’ve found that working together to ‘pair write’ is a good way to do this.
It’s been a few months since we last posted here about the Service Manual, the best place to find guidance and tools for government service teams. Here's an update.
We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
I’m Amy, a creative writer at GDS. My job is to explain to people inside and outside government what we do here at GDS and, specifically, what we’re doing on the Digital Marketplace team.
The slides aren't the thing. They're what make you pay attention to the thing.
If you want to make big improvements to content, you have to understand how that content works as part of a service.