We’ve launched the Service Toolkit to give teams across government quick access to the resources they need to build and run services.
From a user’s point of view, the definition of a government service is simple: it helps you do something. How services are designed and made across government is far less simple.
The Service Manual helps people across government build better services and prepare for service assessments. We've spent the past year updating the content and design of the manual. Here is some more detail on our most recent updates.
The Performance Platform measures how government services are performing. The team recently did a rediscovery of its work and now we’re exploring what data we should provide and how we should provide it to enable better decisions about government services.
We’ve talked before about creating patterns and tools that people building government services can use. We’re finding that other organisations are using them too; Sexual Health: 24 (SH:24) is one of them.
It’s been a few months since we last posted here about the Service Manual, the best place to find guidance and tools for government service teams. Here's an update.
We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
Our aim over this parliament is to transform the relationship between the citizen and state: to transform government, together. Service design is a big part of how we plan to do that
We’ve talked elsewhere about how to make and share service patterns, but now seems a good time to explain in more detail what they do and how important they are.