From a user’s point of view, the definition of a government service is simple: it helps you do something. How services are designed and made across government is far less simple.
It’s the time of the year for ‘Best-of lists’. In keeping with the season, we’ve been looking back over some of the most popular blog posts of 2016. Here’s a selection.
We’ve blogged before about our discovery into building better service assessments. Now we’re ready to talk about our new approach.
We’ve talked before about creating patterns and tools that people building government services can use. We’re finding that other organisations are using them too; Sexual Health: 24 (SH:24) is one of them.
I’m Katy. I’m currently working in the Digital Public Services and Business Transformation Division as part of the Scottish government’s Graduate Development Programme.
I’m Kit, I work for Department for Work and Pensions (DWP), and I recently became a lead assessor for GDS service standard assessments.
Eddie Davies is a service manager at Land Registry. Today he shares the experiences of the first cross-government service manager community meeting.
Phil Rumens is the Digital Services Manager at West Berkshire Council and the vice-chair of LocalGov Digital. In this post, he talks about creating a Local Government Digital Standard.
We’ve talked elsewhere about how to make and share service patterns, but now seems a good time to explain in more detail what they do and how important they are.
Katy Arnold, Head of User Research and Design at Home Office, talks about her experience of joining a GDS service standard assessment panel.