The updated Service Standard is now live. Here's why we've changed it and what those changes mean for you.
A series of cross-government events have been taking place around the UK all week, looking at how we can work together to deliver end-to-end, user-focused services. Here's a recap of some of the highlights, as told through social media.
Service Communities were launched in 2017 to create new ways of working on government services. Here's what we've achieved and what we've learned across different professions and organisations.
Workshops, talks and training events will be happening across the UK looking at how we can work together to deliver end-to-end, user-focused services. See the agenda, find out why departments are getting involved and how you can take part.
The first cross-government Services Week will be held in January. Learn more about what we'll be doing and how you can contribute and participate.
We're getting close to a final draft of the updated Service Standard - here's more detail on what's been added, what's been removed and what's not changing.
To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.
We last updated the Service Standard in 2015. Since then, things have moved on. Sign up for one of our workshops to give your feedback on the proposed changes to the Standard.
The apprenticeship service passed its private beta assessment in December. Here’s how the Skills Funding Agency worked with GDS to get the service to this stage, and how feedback will be incorporated in public beta.