To a user, the definition of a service is simple. For those of us who work in government, though, it can be more complex. Before updating the Service Standard, we need to settle on a cross-government definition of an end-to-end service. So we carried out research to do this.
We need to make sure that the new Service Standard supports everyone in government who is involved in designing and delivering services. So we’ve been working with colleagues across government to work out what challenges the new Service Standard should address. Here’s what we found out.
We last updated the Service Standard in 2015. Since then, things have moved on. Sign up for one of our workshops to give your feedback on the proposed changes to the Standard.
The apprenticeship service passed its private beta assessment in December. Here’s how the Skills Funding Agency worked with GDS to get the service to this stage, and how feedback will be incorporated in public beta.
From a user’s point of view, the definition of a government service is simple: it helps you do something. How services are designed and made across government is far less simple.
It’s the time of the year for ‘Best-of lists’. In keeping with the season, we’ve been looking back over some of the most popular blog posts of 2016. Here’s a selection.
We’ve blogged before about our discovery into building better service assessments. Now we’re ready to talk about our new approach.
We’ve talked before about creating patterns and tools that people building government services can use. We’re finding that other organisations are using them too; Sexual Health: 24 (SH:24) is one of them.
I’m Katy. I’m currently working in the Digital Public Services and Business Transformation Division as part of the Scottish government’s Graduate Development Programme.
I’m Kit, I work for Department for Work and Pensions (DWP), and I recently became a lead assessor for GDS service standard assessments.