Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.
Government as a Platform
We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
Earlier this week, I was asked to speak on this subject at TechUK’s Public Sector 2030 event.
Individual registers are good but an ecosystem of linked registers is even better. That’s why every register needs to be designed with the wider ecosystem in mind.
Last week, GDS hosted a hack day for developers from across government.
Paul Downey explains why registers have links, how links help users of data, and talks about some of the implications of linking for an organisation operating a register.
We’re helping people who are transforming public services by making it simpler, clearer, and faster for them to buy what they need.
Expectations are changing; government’s data infrastructure needs to change too.
Louise Auger from the Home Office and Anna Wojnarowska from GDS are user researchers who are working together to look at technology transition projects across government.
Till Wirth talks about moving from alpha to beta of GOV.UK Pay.