Neil Barlow is the Service Manager and Head of Policy for MOTs at the DVSA. In this post, he describes how GOV.UK Notify is helping remind hundreds of thousands of citizens that their MOTs are due for renewal.
Government as a Platform
So far, GOV.UK Pay has only been available to central government bodies, but we’re now ready to start offering GOV.UK Pay to local government.
GOV.UK Notify – the government's digital communications platform – is fast becoming established in central government. We’re now ready to start offering Notify to local government.
Our new product pages and a new technical documentation format help users recognise that a resource is provided or curated by GDS.
We’ve launched the Service Toolkit to give teams across government quick access to the resources they need to build and run services.
The US government runs an International Visitors Leadership Program, which brings together future leaders from around the world. The most recent visit was for future digital and technology leaders and GDS was invited to take part. We wanted to share what we learnt.
Webchat is a support channel where users can talk to advisers through real-time online text chat. We ran an alpha to learn from departments that have been using webchat and to learn what works for users.
We spoke recently at a roundtable in Parliament, organised by the All Parliamentary Group for Design and Innovation (APDIG). At the session, ‘Designing the next generation of government services’, we talked about why GDS is making service design a priority.
Earlier this week, I was asked to speak on this subject at TechUK’s Public Sector 2030 event.
Individual registers are good but an ecosystem of linked registers is even better. That’s why every register needs to be designed with the wider ecosystem in mind.