David Durant worked with DWP's Personal Independence Payments team to help them use agile to demonstrate their progress.
Our assisted digital programme helps to ensure that the 18% of UK adults who are offline can get the support they need to use digital services. Find out lots more on the assisted digital blog.
Dave Worley, a digital take-up advisor at GDS, describes how we are helping services across government to encourage users to use the digital service.
For many of us it may be hard to imagine life without digital technology or the internet. But what about the *20% of UK adults (that’s over 10 million) who don’t have the access, opportunity, or skills to take part …
Last week, we held an event: Sprint 15. It marked the culmination of the two-year transformation project that began with Sprint 13, when we made our plan clear: there were 400 days to transform government.
Our eighth design principle is build digital services, not websites. “Our service doesn’t begin and end at our website. It might start with a search engine and end at the post office.”
The Digital By Default Service Standard came into full force this month.
) This week, Cath Richardson and Jon Rimmer talk about some of the user research methods we are using at GDS to help us understand how people use our online services.
This week news of an office move at GDS, as well as new developments on open standards and the launch of Go ON North East. Rewired State are holding a Parliament Hack Day on 16 and 17 November, Ben Terrett and Josh …
This week Minister for Government Policy Oliver Letwin came to see the work going on at GDS; the Open Standards Board is meeting, and GDS people are out speaking at DARE London and Government ICT 2.0.
Last week, Mark McLeod, Richard Smith and I visited Leicester Pension Service. We wanted to see first-hand how a major transactional government service operates, hear from front-line staff, and find out more about the needs of older users (who are …